The business communication arena is in a state of a massive overhaul. With the rise of social networks, fast internet connections, and cloud computing, customers’ demands have changed. Today, they expect businesses to respond to their service inquiries on multiple channels, in real-time. And, if your customer service does not meet their expectations, they will stop buying from you.
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Have you ever dreamed of putting your toe in the water and working abroad in a sunny, relaxed place for a few weeks a year, or even working away on a permanent basis? If you’re hearing the call from your dream beach location, then you could work from there.
As the possibility of a no-deal Brexit deal increases, what would be the impact on our telecoms if it were to happen? Is it another cause for concern for small businesses or are there some potential benefits?
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Telecom related issues can cost a business time and money, and create stress for anyone in the department that has to operate the telecom software alongside their usual tasks. Although telecom software can be an asset to certain businesses, it’s not always the perfect answer to your Telecom Expense Management (TEM) needs. There are so many components of TEM – from reviewing invoices, dealing with vendors, auditing invoices and negotiating contracts – so why not hire an expert team to do it for you?
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BT has announced it will be switching off its PSTN and ISDN networks in 2025 in favour of IP voice services, with a gradual phase-out of the older systems starting in 2020. At this point, BT will cease taking ISDN orders, and all businesses will be forced to find other IP-based options for their business telephone systems.
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One of the main balancing acts over the festive break is ensuring that as many staff as possible can have time off to enjoy Christmas and New Year with their families, whilst still maintaining customer service.
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Communicating with customers, suppliers and partners is essential for any business. So, take the time to ensure you have the right solution for your business at the right price, without any nasty surprises.
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